Last updated: June 20, 2018
When you sign up for Closeby, we may ask for your name, company name, and email address. That’s just so you can personalize your new account, and we can send you invoices, updates, or other essential information. We’ll never sell your personal info to third parties, and we won’t use your name or company in marketing statements without your permission, either.
When you contact Closeby with a question or to ask for help, we’ll keep that correspondence, and the email address, for future reference. When you browse our marketing pages or use the Site, we’ll track that for statistical purposes (like conversion rates and to test new designs). We also store any information you volunteer, like location data, for as long as it makes sense.
The only times we’ll ever share your info:
To provide products or services you’ve requested, with your permission.
To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.
In Europe, General Data Protection Regulation ("GDPR") gives people under its protection certain rights with respect to their personal information collected by the Site. Accordingly, Closeby recognizes and will comply with GDPR and those rights, except as limited by applicable law. The rights under GDPR include:
Many of these rights can be exercised by signing in and directly updating your account information. If you have questions about exercising these rights or need assistance, please contact us at [email protected]
Closeby won’t hand your data over to law enforcement unless a court order says we have to. Unless we’re legally prevented from it, we’ll always inform you when such requests are made.
All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted. Data isn’t encrypted while it’s live in our database (since it needs to be ready to send to you when you need it), but we go to great lengths to secure your data at rest—you can read more about that on our security page.
When you delete your account, we’ll will make an effort to delete your stored data and personal information. Anything you delete on your account while it’s active will also be deleted.
This Site is operated in the United States. If you are located in the European Union or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By using our Site, participating in any of our services and/or providing us with your information, you consent to this transfer.
Closeby may update this policy, and we’ll notify you about significant changes by emailing the account owner or by placing a prominent notice on our site. You can access, change or delete your personal information at any time by contacting our support team.